Customer Service Representative

Al Fawzy Dental Clinics is one of the leading dental centers in Egypt, proudly serving a high-end clientele and international patients through our specialized Dental Tourism services. nnWith branches located in Agouza and New Cairo, we are committed to delivering a premium patient experience with the highest standards of professionalism and care. nnWe are currently looking for a Customer Service Representative to join our team. nnJob Requirements:n* Fluent English is a must (spoken & written)n* 1–2 years of experience in customer servicen* Ability to handle calls, emails, and chats professionallyn* Excellent communication and interpersonal skillsn* Strong written and verbal communication skillsn* Strong problem-solving abilities with a proactive mindsetn* High attention to detail and organizational skillsn* Ability to multitask and prioritize in a fast-paced environmentn* Professional client-handling skillsn* Ability to manage appointments and follow-ups efficientlyn* Ability to handle difficult customer situations professionallyn* Proficiency in Microsoft Office andor CRM tools is a plusn* Presentable and customer-oriented personalityn* Ability to work under pressure in a fast-paced environmentn* Flexibility to work morning and night shiftsnnWork Environment:n* Fast-paced, team-oriented environmentn* Ability to work with multiple systems and platforms simultaneouslynnIf you believe you are a good fit for our team, please send your CV.