مطلوب Senior Lounge Agent

Job Purpose A winner of more than 500 international awards، Emirates operates one of the aviation world’s youngest، most environmentally-friendly and technologically advanced-fleet of over 250 aircraft

Key Responsibilities

• Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence and undertake various other administrative functions and duties where directed by the Airport Services Manager and other senior staff on duty

• Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence and undertake various other administrative functions and duties where directed by the Airport Services Manager and other senior staff on duty.

Benefits & Conditions

• Salary & benefits Competitive Salary Competitive Benefits

• Salary & benefits

• Competitive Salary

• Competitive Benefits

Its rapidly expanding network spans 145 destinations in Europe، North America، South America، the Middle East، Africa، the Indian subcontinent and Asia Pacific

The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries

Provide a quality service to passengers in the Emirates Lounge as per the criteria set forth in the Company’s commercial، safety and security policies، standards and procedures

Ensure all operational criteria are completed within specified time frames as per applicable procedures

Ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service

Ensure Premium passengers are provided with the highest level of customer service at all times

Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product، advising them of all available services and offering assistance where required to maintain customer loyalty

Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations، so that service standards are met and maintained

Assist operational staff in a proactive manner، to ensure passenger needs are met by undertaking seat changes، issuing of boarding cards، check-in of transit passengers

Handling of IOs

Coordination and handling of lounge access sales، sales reporting and، where applicable

Keep all passengers in the lounge informed regarding their fight departure and any other information pertaining to their flight

Assist with expeditious and accurate completion of all reports & statistical data and recording inwards goods and confirmation of invoices

Assist with daily/weekly stock control

Qualification

/Experience ‘O’ Level or equivalent Given the specific

at outstations، a minimum of 2 years’ experience is required in either Aviation or Hospitality Proficient in MS Office applications

Keen interest in the hospitality industry an advantage Fluent in written and spoken English and German Information Staff may apply if they have completed a minimum of 1 year of service with the Company/ in their current position

Applicants must have the legal right to live and work in Germany

The Company will not provide assistance with obtaining work permits

Job Purpose

A winner of more than 500 international awards، Emirates operates one of the aviation world’s youngest، most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.

The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Ensure all operational criteria are completed within specified time frames as per applicable procedures.

Ensure Premium passengers are provided with the highest level of customer service at all times.

Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product، advising them of all available services and offering assistance where required to maintain customer loyalty.

Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations، so that service standards are met and maintained.

Coordination and handling of lounge access sales، sales reporting and، where applicable.

Keep all passengers in the lounge informed regarding their fight departure and any other information pertaining to their flight.

Assist with expeditious and accurate completion of all reports & statistical data and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.

‘O’ Level or equivalent

Given the specific

at outstations، a minimum of 2 years’ experience is required in either Aviation or Hospitality

Proficient in MS Office applications.

Keen interest in the hospitality industry an advantage

Fluent in written and spoken English and German

Information

Staff may apply if they have completed a minimum of 1 year of service with the Company/ in their current position.

Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits.