مطلوب Senior Technical Engineer - Adoption and Digital Enablement - Emiratisation

Job Purpose At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better

Key Responsibilities

• Adoption and Digital Enablement . The Senior Technical Engineer

• Adoption and Digital Enablement will d esign، develop، and deliver robust، high-quality IT data solutions that align with business needs and corporate standards

• Adoption and Digital Enablement .

Requirements & Qualifications

• Foster the development of high-performing technical teams to meet strategic architectural objectives Develop IT Solutions that meet customer requirements

• These are to be delivered as per agreed costs and timescales to meet signed-off functional، technical and process requirements

• Skills/Knowledge: Strong IT background with proven experience in end-user technology adoption، digital workplace solutions، and change enablement initiatives

• Excellent stakeholder engagement and facilitation skills، with the ability to lead workshops، demonstrations، user forums، and technology awareness sessions

• Strong communication، influencing، and relationship management skills، with the ability to engage users across all organizational levels

• Develop IT Solutions that meet customer requirements

• These are to be delivered as per agreed costs and timescales to meet signed-off functional، technical and process requirements.

• Skills/Knowledge

• Excellent stakeholder engagement and facilitation skills، with the ability to lead workshops، demonstrations، user forums، and technology awareness sessions.

• Strong communication، influencing، and relationship management skills، with the ability to engage users across all organizational levels.

Benefits & Conditions

• Leadership Role: No Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world

Emirates Group IT thrives on the dynamic nature of technology، being pioneers in aviation innovation were always at the forefront pushing boundaries

Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry

Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology as a Senior Technical Engineer

The role will serve as a technical expert and consultant within the technology area، providing guidance to Emirates Group IT (EGIT) teams and ensuring the successful delivery of assigned work packages

By bridging the gap between business

and technical implementation، the role will drive innovation، foster high-performing technical teams، and support the adoption of new technologies

This position is critical to ensuring that developed solutions meet service-level expectations in terms of availability، capacity، performance، security، and reliability while adhering to enterprise development standards and methodologies

In this role، you will: Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned

Ensure that the design is robust، appropriate and of high quality and conforming to corporate standards and in line with the technical strategy

Ensure that the developed architecture/solution meets the service level

in terms of expected availability، capacity، continuity، security، performance and reliability

Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies

Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 & 2 incidents are configured within EMS

Guide Project Manager/Technology team managers for solution definition، technical design and development of in-house developed solutions

Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process

Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised

Own and manage changes within the technology area

Publish and maintain high-quality documentation and data catalogue for the technology area

Working within the standard templates and documentation guidelines which includes detailed design، configuration details، support procedures، operations manuals and deployments architecture to ensure data accuracy، accessibility، and governance across systems.

Manage 'End-of-life' replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions

Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools، methods and languages

Qualification To be considered for this role، you must meet the below

Degree or Honours (12+3) or equivalent. 5+ years of experience in Information Technology

Ability to create engaging user-focused content، including training materials، guides، communications، presentations، and knowledge articles

Solid understanding of Microsoft 365 ecosystem، including SharePoint، Teams، Power Platform، Copilot، and related productivity and collaboration tools

Experience driving adoption of emerging technologies، including AI-powered solutions، automation platforms، and workplace technology innovations

Knowledge of Audio-Visual (AV) technologies، meeting room solutions، and modern collaboration environments

Analytical mindset with experience measuring adoption metrics، user feedback، and business outcomes to continuously improve technology utilization

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better

The Senior Technical Engineer

This position is critical to ensuring that developed solutions meet service-level expectations in terms of availability، capacity، performance، security، and reliability while adhering to enterprise development standards and methodologies.

In this role، you will

Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned

Foster the development of high-performing technical teams to meet strategic architectural objectives

Ensure that the design is robust، appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.

in terms of expected availability، capacity، continuity، security، performance and reliability.

Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies.

Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 & 2 incidents are configured within EMS.

Own and manage changes within the technology area.

Working within the standard templates and documentation guidelines which includes detailed design، configuration details، support procedures، operations manuals and deployments architecture to ensure data accuracy، accessibility، and governance across systems..

Manage 'End-of-life' replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions.

Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools، methods and languages.

Qualification

To be considered for this role، you must meet the below

Degree or Honours (12+3) or equivalent.

5+ years of experience in Information Technology.

Strong IT background with proven experience in end-user technology adoption، digital workplace solutions، and change enablement initiatives.

Ability to create engaging user-focused content، including training materials، guides، communications، presentations، and knowledge articles.

Solid understanding of Microsoft 365 ecosystem، including SharePoint، Teams، Power Platform، Copilot، and related productivity and collaboration tools.

Experience driving adoption of emerging technologies، including AI-powered solutions، automation platforms، and workplace technology innovations.

Knowledge of Audio-Visual (AV) technologies، meeting room solutions، and modern collaboration environments.

Analytical mindset with experience measuring adoption metrics، user feedback، and business outcomes to continuously improve technology utilization.

Leadership Role: No