مطلوب Manager Crew Training Business Operations

Job Purpose Our cabin crew community is comprised of staff from all around the world! At Emirates، we are committed to providing our cabin crew with best-in-class training

Requirements & Qualifications

• Excellent communication، stakeholder management، and strategic planning skills

• High level impactful customer service skills

• Excellent communication، stakeholder management، and strategic planning skills.

• High level impactful customer service skills.

Benefits & Conditions

• If you're ready for a rewarding and challenging career، apply today and become part of our world-class team! Salary & benefits Join us in a management role and enjoy an attractive tax-free salary

• On top of our generous travel benefits، including discounted flights and hotel stays around the world، this managerial role also has an excellent leave and healthcare package

• That’s on top of transport benefits، life insurance and more

• Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary.

Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety، medical، security and hospitality

Our cabin crew are enthusiastic and prepared

They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’! About the role: Reporting to the Divisional Vice President of Cabin Crew Training the Manager Crew Training Business Operations is accountable for leading and integrating the administrative، logistical، and operational planning functions across all Cabin Crew Training (CCT) disciplines

This role provides strategic oversight of business support services، training footprint and roster planning، infrastructure management، and system optimisation

The role ensures seamless training delivery، operational excellence، and a high-quality learning environment aligned with Emirates Group standards

In this role you will: Define the strategic direction for training operations، including footprint planning and resource allocation across all CCT disciplines

Ensure alignment with long-term business goals، Group standards

Oversee CCT administrative functions including course enrolments، training records، licensing، and reporting

Ensure accuracy، compliance، and audit readiness in coordination with SEP management

Manage CCT facilities، including maintenance، upgrades، and safety compliance

Oversee vendor relationships to ensure high service standards across all support services

Ensure full compliance with Health Safety Environment (HSE)، quality، and emergency procedures

Lead risk assessments and coordinate safety practices with relevant internal teams

Lead strategic system optimisation initiatives across CCT training systems (e.g.، TMS، IOB)

Oversee continuous improvement projects، assess cross-functional impact، and collaborate with different stakeholders to enhance system capabilities

Develop and manage the CCT operations budget، covering assets، supplies، and training resources

Partner with internal teams to align procurement and resource planning

Oversee the delivery of operational performance reports related to CCT activities

Analyse trends and insights provided by the team to support strategic planning and inform decision-making at senior levels

Build strong partnerships with internal and external stakeholders

Represent CCT in audits، events، and cross-functional initiatives to support organisational goals

Qualification To be considered for the role، you must meet the below

Attested Degree or Honours (12+3 equivalent) in Business Administration، Hospitality، and/or a related discipline or relevant field of study. 10+ years of experience in In-Flight Service / In-flight Administration or business operations in a service industry or a global leading airline

Background in crew training، or corporate learning environments would be an advantage

Proven leadership in managing cross-functional teams and large-scale operational planning

Strong experience in training systems (e.g.، TMS)، data management، and process optimisation

Leading and managing teams and inspiring confidence

Ability to facilitate change and transformation initiatives

Building trusted relationships with executives

Attention to detail

Translating business needs and strategic direction into value-creating solutions

At Emirates، we’re committed to helping our people grow and thrive

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

Our cabin crew community is comprised of staff from all around the world! At Emirates، we are committed to providing our cabin crew with best-in-class training

They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’!

About the role: Reporting to the Divisional Vice President of Cabin Crew Training the Manager Crew Training Business Operations is accountable for leading and integrating the administrative، logistical، and operational planning functions across all Cabin Crew Training (CCT) disciplines

The role ensures seamless training delivery، operational excellence، and a high-quality learning environment aligned with Emirates Group standards.

In this role you will

Define the strategic direction for training operations، including footprint planning and resource allocation across all CCT disciplines

Ensure alignment with long-term business goals، Group standards.

Ensure accuracy، compliance، and audit readiness in coordination with SEP management.

Manage CCT facilities، including maintenance، upgrades، and safety compliance. Oversee vendor relationships to ensure high service standards across all support services.

Ensure full compliance with Health Safety Environment (HSE)، quality، and emergency procedures. Lead risk assessments and coordinate safety practices with relevant internal teams.

Oversee continuous improvement projects، assess cross-functional impact، and collaborate with different stakeholders to enhance system capabilities.

Develop and manage the CCT operations budget، covering assets، supplies، and training resources. Partner with internal teams to align procurement and resource planning.

Analyse trends and insights provided by the team to support strategic planning and inform decision-making at senior levels.

Build strong partnerships with internal and external stakeholders. Represent CCT in audits، events، and cross-functional initiatives to support organisational goals.

Qualification

To be considered for the role، you must meet the below

Attested Degree or Honours (12+3 equivalent) in Business Administration، Hospitality، and/or a related discipline or relevant field of study.

10+ years of experience in In-Flight Service / In-flight Administration or business operations in a service industry or a global leading airline

Background in crew training، or corporate learning environments would be an advantage.

Proven leadership in managing cross-functional teams and large-scale operational planning.

Strong experience in training systems (e.g.، TMS)، data management، and process optimisation.

Leading and managing teams and inspiring confidence.

Ability to facilitate change and transformation initiatives.

Building trusted relationships with executives.

Attention to detail.

Translating business needs and strategic direction into value-creating solutions.

At Emirates، we’re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career، apply today and become part of our world-class team!