Senior ICT Officer

الجهة المعلنة: Action Against Hunger Spain

Key Responsibilities

• Duties and

• Ensure the maintenance of computers and check monthly that preventive and corrective maintenance tasks have been carried out، Follow up on and monitor the maintenance and repair of all ITC equipment by any third-party providers، Anticipate and identify ICT equipment needs in connection with his/her line manager، participate in the development of budgets and place orders، Report to the hierarchy any problem related to the management of ICT equipment، Ensure the follow-up of any external service providers (maintenance and repair services، etc.).

Key

مقر العمل (المدينة/الولاية): الخرطوم (Khartoum)

تاريخ انتهاء التقديم: 21/August/2026

The Senior ICT Officer will support the establishment، management، and optimization of the ICT infrastructure for Action Against Hunger's mission in Sudan

This role aims to ensure reliable and secure ICT systems that enable effective communication and support for humanitarian efforts.

Objective 1: Manage the country office's computer fleet (20%)

Ensure compliance with ICT standards on workstations (Kit Log)، Ensure compliance with the operating rules of the antivirus، its update on the workstations، its monitoring، Install the AAH package on all new devices to be used by newly recruited staff، create new AAH accounts for newly recruited staff.

Objective 2: Manage the ICT Infrastructure (20%)

Install and maintain the local networks of the country office according to the standards (kit log)، guaranteeing a continuous and stable connection that is adapted to the needs of the office staff.

Check that network equipment is working properly.

Supervise the data backup system (backup policy).

Objective 3: Ensure continuous means of telecommunication (internet، radio، satellite) (25%)

Monitor and guarantee the correct functioning of all means of communication at the coordination office and across all bases، including internet، mobile phones، radio and satellite telephones.

Carry out regular tests on the use of these communications channels and devices.

Act as focal point with all local telecommunications providers (Internet، fixed and mobile telephony، etc.) and ensure the cost-efficiency and the rationalization of associated costs، Objective 4: Provide user support & training (25%)

Train users in the proper use of ICT resources، the ICT basics and compliance with security rules upon arrival and at regular intervals.

Provide users with training on equipment and applications، Respond to daily technical support requests، Provide troubleshooting support to the entire mission with regards to internet access، access to AAH platforms and hardware issues، as well as providing tips and suggestions on good practices and productivity tools.

Provide in-person support at base level whenever possible، guarantee remote support otherwise

Report the problems encountered and the suggested solutions to the Logistics Coordinator.

Ensure the identification of training needs، the development of training materials and their dissemination، in coordination with the HR department.

Objective 5: Produce reports