مطلوب Senior Airport Services Agent, Karachi

Job Purpose At Emirates، we connect people and cultures across the world through our extensive global network

Key Responsibilities

• In addition to frontline responsibilities، you will provide administrative support to the Airport Services Manager، Airport Services Officer and Airport Services Supervisor

Requirements & Qualifications

• You should have a good understanding of Departure Control Systems (DCS)، Computerised Reservation Systems (CRS)، check-in and passenger handling procedures، together with strong customer service and communication skills

Benefits & Conditions

• Salary & benefits A competitive salary package is offered، together with a comprehensive range of employee benefits in line with company policy.

• Salary & benefits

• A competitive salary package is offered، together with a comprehensive range of employee benefits in line with company policy.

Our people are at the heart of everything we do، delivering safe، seamless and memorable experiences to millions of passengers every year

We are looking for a passionate and customer-focused Senior Airport Services Agent to join our team and play a key role in delivering the high standards of service that Emirates is known for

As a Senior Airport Services Agent، you will be responsible for delivering a consistently high standard of passenger service across check-in، boarding، special services، baggage services، ticketing and the Emirates Lounge

You will ensure that all operational activities are completed accurately and within the required timeframes، while adhering to Emirates' safety، security، service and operational standards

The role also involves supporting the operational team، coordinating with ground handling agents and service providers، and providing administrative and supervisory support when required

You will provide friendly، efficient and professional passenger service across check-in، transfer desks، special services and boarding gates، ensuring that passenger

are met in line with established service standards

You will support boarding activities، including boarding priorities، announcements، baggage checks، staff briefings and post-flight reconciliation، helping ensure the safe and on-time departure of Emirates flights

The role requires you to guide and support team members، monitor passenger queues، particularly for premium customers، and assist with excess baggage، visa queries، delays، disruptions and denied boarding situations

You will also coordinate and monitor Emirates Chauffeur-drive services، oversee baggage arrival processes and assist passengers with missing or damaged baggage، ensuring appropriate follow-up and communication

During operational disruptions، you will support the implementation of the Options Scheme and take appropriate action to retain customer confidence and loyalty

You will carry out credit card verification and travel document checks، complete pre- and post-flight documentation، flight files and statistical records، and ensure compliance with all safety and security procedures

This will include assisting with roster preparation، monitoring attendance discrepancies، coordinating ad hoc projects، responding to passenger queries and complaints، processing invoices، maintaining operational records and stationery، and coordinating with service providers to ensure facilities and equipment remain at the required Emirates standard

You will also support baggage-related follow-up، reservations and ticketing activities when required، provide frontline assistance during resource shortages، and contribute to the induction and onboarding of new team members

Qualification We are looking for candidates with a minimum of O' Level or equivalent، along with recognised professional training in Passenger Services and Handling، Ground Operations، Reservations، Fares and Ticketing

A minimum of three years’ airline industry experience is required، particularly for candidates working in an outstation environment

Fluency in spoken and written English and the local language is required، along with proficiency in Microsoft Office applications

The ideal candidate will be organised، proactive and customer-focused، with the ability to manage multiple priorities and remain calm and effective in a fast-paced airport environment

The candidate must have a right to work and live in Pakistan. if you are passionate about aviation، customer service and creating exceptional passenger experiences، we would love to hear from you

Join Emirates and become part of a diverse، international team that connects the world، one journey at a time

Job Purpose

At Emirates، we connect people and cultures across the world through our extensive global network

We are looking for a passionate and customer-focused Senior Airport Services Agent to join our team and play a key role in delivering the high standards of service that Emirates is known for.

The role also involves supporting the operational team، coordinating with ground handling agents and service providers، and providing administrative and supervisory support when required.

The role requires you to guide and support team members، monitor passenger queues، particularly for premium customers، and assist with excess baggage، visa queries، delays، disruptions and denied boarding situations.

You will carry out credit card verification and travel document checks، complete pre- and post-flight documentation، flight files and statistical records، and ensure compliance with all safety and security procedures.

You will also support baggage-related follow-up، reservations and ticketing activities when required، provide frontline assistance during resource shortages، and contribute to the induction and onboarding of new team members.

Qualification

We are looking for candidates with a minimum of O' Level or equivalent، along with recognised professional training in Passenger Services and Handling، Ground Operations، Reservations، Fares and Ticketing

The candidate must have a right to work and live in Pakistan.

if you are passionate about aviation، customer service and creating exceptional passenger experiences، we would love to hear from you

Join Emirates and become part of a diverse، international team that connects the world، one journey at a time.