مطلوب Case Management Supervisor

Home | الرئيسية Post Jobs | اعلن عن وظيفه Help | مساعده | إتصل Case Management Supervisor Save the Children International Vacancy No: 17657 Child Protection: Program Operations: Section/Unit: Child Protection Grade Level: NAT 4 Supervisor: Child Protection Coordinator No. of Post: 1 Duty Station: Nyala Duration: 10 Months Closing Date: 24 Sept 2026 Background: ROLE PURPOSE : Case Management Supervisor has the responsibility for providing support to the team for assessment، response analysis، design، coordination، implementation and monitoring and evaluation of the child protection components of the response

Key Responsibilities

• Duties and

• giving them the freedom to deliver in the best way they see fit، providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

• Problem solving and decision making Applying technical and professional expertise Working effectively with others Communicating with impact Networking DESIRABLE Additional professional certificates: Not required Attitude: To work in team Commitment to protecting vulnerable and at-risk children To be non-discriminatory، inclusive and gender sensitive Commitment to child protection and humanitarian principles Equal Opportunities The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures

• Health and Safety The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures

Requirements & Qualifications

• SKILLS AND BEHAVIOURS (our Values in Practice) Accountability: Holds self-accountable for making decisions، managing resources efficiently، achieving and role modelling Save the Children values Holds the team accountable to deliver on their

• Minimum Qualification، Skills and Experience Required: ESSENTIAL Working Experience: Minimum 3 years of experience in Child Protection، Case Management، or related child protection programming within humanitarian or development settings

• Skills: Planning and organising، analytical thinking، problem solving and decision making

Mainly s/he will be responsible for the implementation of the project by providing technical support to ensure child protection of the children in the project location، documentation of all events، program learning، process، and document good practices of response program including oversight Save the Children information flows

SCOPE OF ROLE: Reports to: Child Protection Coordinator Dimensions: The Case Management Supervisor leads and supervises a team of Case Workers to deliver quality case management services for vulnerable and at-risk children، including UASC، in line with Save the Children's standards and the Step-to-Protect approach

The role oversees case management processes، including assessment، care planning، referrals، follow-up، alternative care، FTR، and case closure، while ensuring quality assurance and compliance with child protection standards

S/he serves as the focal point for case management coordination، referral pathways، and accountability، ensuring children and families access timely and appropriate support services

Key Area 1: Supervision and Quality Assurance of Case Management Services Supervise and support Case Workers to deliver quality case management services in line with established standards and procedures

Provide technical guidance on complex and high-risk cases، including UASC، FTR، and alternative care

Review case plans، referrals، follow-up actions، and case files to ensure quality and timely case management

Facilitate regular case management meetings، case reviews، and case conferences

Coach، mentor، and monitor the performance and capacity development of Case Workers

Ensure implementation of alternative care interventions، including foster care identification، assessment، and monitoring

Monitor case management trends، identify challenges and risks، and escalate critical issues to the Case Management Coordinator for guidance and action

Key Area 2: External and internal coordination and representation Maintain and regularly update service mapping and referral pathways for children and families

Establish and maintain effective coordination with service providers، partner agencies، and community stakeholders to facilitate timely and appropriate referrals

Strengthen links between case management، Child Protection Committees (CPCs)، Child Friendly Spaces (CFS)، and community-based child protection mechanisms

Ensure effective internal referrals and coordination with other sectors to address children's needs comprehensively

Oversee referral and case transfer processes to ensure continuity of care and follow-up

Promote effective communication، collaboration، and accountability with communities، caregivers، and relevant stakeholders

Key Area 3: Data management and data protection principles Key Area 3: Data Management and Information Protection Ensure Case Workers comply with confidentiality، data protection، and information-sharing protocols throughout the case management process

Monitor the quality، accuracy، and completeness of case files، case management forms، and case tracking systems

Oversee the secure management of case records، registers، and databases in accordance with organizational and inter-agency standards

Support the implementation and effective use of CPIMS+ and other approved information management systems

Ensure case management data is up to date and available for reporting and program monitoring

Coordinate with MEAL and Information Management teams to support data quality، reporting، monitoring، and learning processes

Be able and willing to respond to natural disasters or emergency situations، when needed and any other task assigned by Supervisor

Ambition: Sets ambitious and challenging goals for themselves (and their team)، takes responsibility for their own personal development and encourages others to do the same Widely shares their personal vision for Save the Children، engages and motivates others Future orientated، thinks strategically

Collaboration: Builds and maintains effective relationships، with their team، colleagues، Members and external partners and supporters Values diversity، sees it as a source of competitive strength Approachable، good listener، easy to talk to

Creativity: Develops and encourages new and innovative solutions Willing to take disciplined risks

Integrity: Honest، encourages openness and transparency

Demonstrated experience working with vulnerable and at-risk children، families، and communities

Experience supervising، coaching، and supporting Case Workers or frontline staff

Experience facilitating trainings، case reviews، meetings، and capacity-building activities

Strong understanding of child protection، case management، referral pathways، and alternative care principles

Proficiency in Microsoft Office applications، particularly Word and Excel، and basic information management tools

Academic: Bachelor's degree in Social Work، Psychology، Sociology، Social Anthropology، Community Development، Child Protection، International Development، or another relevant social sciences discipline

Job related knowledge: Knowledge on child protection and emergency response

Child Safeguarding: Save the Children is committed to ensuring that all children who have contact with the organization are safeguarded to the maximum possible extent from child abuse and sexual exploitation

This commitment is implemented through the organization�s Child Safeguarding Policy، which includes mandatory

that apply to everyone in all aspects of Save the Children�s work

It applies equally to all children irrespective of their gender، disability، ethnicity، sexuality، marital status or religion

To Apply Interested candidate shall submit their application directly to Labor Office in Nyala Copyright (c) ،

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