مطلوب Sales Support Manager - KSA

Job Purpose Manage a central sales support unit/team، ensuring the highest quality of customer experience in all sales activities related to agencies، groups and general sales support

Key Responsibilities

• Working knowledge of Airline industry procedures and methodology.

• Extensive knowledge of Computerised Reservations Systems (CRS) MARS/Galileo/Salesforce.com and Emirates products and services.

• Thorough understanding of the Emirates network، products، Skywards including any partnership arrangements.

• Ability to communicate، negotiate and influence effectively.

• Clear understanding of the travel industry and thorough knowledge of the market place.

• Adequate knowledge of fares and ticketing.

• Knowledge of Global distribution systems and other systems related to Tariffs and inventory is preferred.

Requirements & Qualifications

• Demonstrated team leadership skills and experience

• The role is based in Riyadh، with potential opportunities for rotation across other locations in Saudi Arabia، subject to business requirements

• Demonstrated team leadership skills and experience.

Benefits & Conditions

• Salary & benefits Competitive Salary

• Salary & benefits

• Competitive Salary

Deliver services within agreed SLAs through effective manpower planning and deployment in order to support the achievement of revenue targets

Monitor and continuously improve the sales support unit activities and procedures، and lead the team to achieve set targets

Plan and implement strategies to improve levels of self-service by agents for day-to-day queries

Commercial Performance & Business Analysis Coordinate Quarterly Business Reviews (QBRs) across KSA to support KSA corporate، ensuring timely preparation، analysis، presentation material، action plans and follow-up

Conduct regular reviews of Corporate، Trade and Agency account performance، highlighting revenue declines، market share losses، booking trends and required corrective actions

Analyse route، sector، point-of-sale، channel and customer segment performance to identify opportunities and risks

Monitor sales performance against targets and provide recommendations to improve commercial results

Develop and maintain commercial KPI dashboards and performance scorecards

Produce daily، weekly، monthly and quarterly business performance reports with actionable insights

Pricing & Revenue Support Coordinate pricing proposals، approvals and commercial business cases for Corporate، Trade and Agency opportunities across KSA

Conduct weekly/fortnightly pricing benchmarking and competitor fare reviews

Review pricing structures، fare positioning and market competitiveness، making recommendations where required

Monitor inventory performance and highlight revenue opportunities، risks and required actions

Support Revenue Management and Pricing teams through commercial analysis and market feedback for station proposals Market Intelligence & Strategic Insights Conduct DDS، MIDT، booking، ticketing and market share analysis to support commercial decision-making

Provide regular market intelligence، competitor activity updates and customer feedback to commercial leadership

Consolidate insights from KSA teams and communicate relevant actions to HQ، Revenue Management، Pricing and other stakeholders Identify emerging market trends، risks and opportunities and recommend proactive commercial actions

Sales Operations & Commercial Governance Salesforce administration، data quality، pipeline management، opportunity tracking and activity reporting across KSA during meetings

AIMS management and related commercial administration activities

Manage Corporate deal filings، approvals، documentation and follow-up

Manage CUGO filings، tracking، reporting and follow-up across KSA

Manage waiver requests، approvals and governance processes

Support tenders، RFPs، corporate proposals and strategic commercial opportunities

Maintain central support and visibility of all major commercial opportunities، initiatives and action items across KSA

Commercial Communications & Coordination Manage EDMs، circulars، commercial updates and stakeholder communications across KSA. trade، agency and corporate communications

Act as the primary coordination point between Sales، Sales Support، Revenue Management، Pricing، Commercial Operations and HQ functions

Ensure timely escalation، tracking and resolution of commercial and operational issues affecting sales performance

Process Improvement & Standardization Drive automation of reporting، workflows and administrative processes to improve efficiency and reduce manual effort

Identify recurring issues and implement sustainable root-cause solutions rather than reactive issue management

Develop and maintain SOPs، controls and governance frameworks for commercial support activities

Continuously review and improve service levels، turnaround times and stakeholder satisfaction

Resource Planning & Support Coverage Manage support coverage، workload

Ensure continuity of support during leave periods and avoid disruption to Corporate، Trade and CUGO opportunities

Coordinate priorities across the Sales Support team to ensure consistent service delivery، responsiveness and commercial support across all KSA markets

Airline Industry of which a minimum of 3 years should be at a Supervisory level managing teams of 10 plus staff

Qualification

Key Objective of the Role Support KSA sales as a commercial Support function covering Sales Support، Commercial Operations، Pricing & Business Analysis، Market Intelligence and Process Governance، enabling Sales Managers to maximize customer-facing time، revenue generation and market development activities while the support function manages internal commercial execution and coordination

The candidate must have the right to live & work in KSA

Job Purpose

Manage a central sales support unit/team، ensuring the highest quality of customer experience in all sales activities related to agencies، groups and general sales support

Plan and implement strategies to improve levels of self-service by agents for day-to-day queries.

Commercial Performance & Business Analysis

Coordinate Quarterly Business Reviews (QBRs) across KSA to support KSA corporate، ensuring timely preparation، analysis، presentation material، action plans and follow-up.

Conduct regular reviews of Corporate، Trade and Agency account performance، highlighting revenue declines، market share losses، booking trends and required corrective actions.

Analyse route، sector، point-of-sale، channel and customer segment performance to identify opportunities and risks.

Monitor sales performance against targets and provide recommendations to improve commercial results.

Develop and maintain commercial KPI dashboards and performance scorecards.

Produce daily، weekly، monthly and quarterly business performance reports with actionable insights.

Pricing & Revenue Support

Coordinate pricing proposals، approvals and commercial business cases for Corporate، Trade and Agency opportunities across KSA.

Conduct weekly/fortnightly pricing benchmarking and competitor fare reviews.

Review pricing structures، fare positioning and market competitiveness، making recommendations where required.

Monitor inventory performance and highlight revenue opportunities، risks and required actions.

Support Revenue Management and Pricing teams through commercial analysis and market feedback for station proposals

Market Intelligence & Strategic Insights

Conduct DDS، MIDT، booking، ticketing and market share analysis to support commercial decision-making.

Provide regular market intelligence، competitor activity updates and customer feedback to commercial leadership.

Consolidate insights from KSA teams and communicate relevant actions to HQ، Revenue Management، Pricing and other stakeholders

Identify emerging market trends، risks and opportunities and recommend proactive commercial actions.

Sales Operations & Commercial Governance

Salesforce administration، data quality، pipeline management، opportunity tracking and activity reporting across KSA during meetings.

AIMS management and related commercial administration activities.

Manage Corporate deal filings، approvals، documentation and follow-up.

Manage CUGO filings، tracking، reporting and follow-up across KSA.

Manage waiver requests، approvals and governance processes.

Support tenders، RFPs، corporate proposals and strategic commercial opportunities.

Maintain central support and visibility of all major commercial opportunities، initiatives and action items across KSA.

Commercial Communications & Coordination

Manage EDMs، circulars، commercial updates and stakeholder communications across KSA.

trade، agency and corporate communications.

Act as the primary coordination point between Sales، Sales Support، Revenue Management، Pricing، Commercial Operations and HQ functions.

Ensure timely escalation، tracking and resolution of commercial and operational issues affecting sales performance.

Process Improvement & Standardization

Drive automation of reporting، workflows and administrative processes to improve efficiency and reduce manual effort.

Identify recurring issues and implement sustainable root-cause solutions rather than reactive issue management.

Develop and maintain SOPs، controls and governance frameworks for commercial support activities.

Continuously review and improve service levels، turnaround times and stakeholder satisfaction.

Resource Planning & Support Coverage

Manage support coverage، workload.

Ensure continuity of support during leave periods and avoid disruption to Corporate، Trade and CUGO opportunities.

Coordinate priorities across the Sales Support team to ensure consistent service delivery، responsiveness and commercial support across all KSA markets.

Airline Industry of which a minimum of 3 years should be at a Supervisory level managing teams of 10 plus staff.

Key Objective of the Role

Support KSA sales as a commercial Support function covering Sales Support، Commercial Operations، Pricing & Business Analysis، Market Intelligence and Process Governance، enabling Sales Managers to maximize customer-facing time، revenue generation and market development activities while the support function manages internal commercial execution and coordination.

The candidate must have the right to live & work in KSA.