SENIOR CUSTOMER SALES & SERVICE AGENT;7192.SENIOR CUSTOMER SALES & SERVICE AGENT - UGANDA

Job Purpose Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans

Key Responsibilities

• Ensure that all necessary ticket related documentation is filed، time tables updated، brochures، sale and promotional material is properly displayed on individual counters، providing various options to the customer which will assist in increasing sales.

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

• Support Travel Agents by assisting them in making bookings with special arrangements

Requirements & Qualifications

• Knowledge/skills: Knowledge of contact centre and airline/travel industry procedures and methodology

• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail

• Knowledge/skills

• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Benefits & Conditions

• Salary & benefits Salary is competitive

• Salary & benefits

• Salary is competitive

Assist Team Leader and support Customer Service & Sales Agents

Work as part of a team to achieve individual، station and network Commercial objectives

Job Outline: Ensure the highest standard of customer service is provided to Emirates customers، provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building، actively seeking out sales opportunities and promoting all Emirates related products

Ensure set quality standards are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service

Highlight to customers the relevant

covering their journey such as passport، visa & health

and other details such as check-in place and time

Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries)، amendments، DBB، Dubai stopovers، hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets

Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained

Support Travel Agents by assisting them with bookings and special arrangements

Advise and guide Travel Agents on quoting special fares and completing ticketing formalities

Fulfil Emirates online/other queries and other complex activities such as medical cases and special services

Deputise for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to other team members

Act as the first point of contact for all queries from CSSAs regarding complex bookings، challenging customer interactions and other special services

Retail Office only

Fulfil Emirates online queries and other complex activities such as medical cases and special services

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans

Ensure the highest standard of customer service is provided to Emirates customers، provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building، actively seeking out sales opportunities and promoting all Emirates related products

Qualification Educated to at least GCSE or A Level standard or equivalent

Experience in a contact centre or reservations office environment within the airline or travel industry

Knowledge of standard Fares and Ticketing، Skywards and relevant reservations systems

You must have the right to live and work in Uganda

Job Purpose

Work as part of a team to achieve individual، station and network Commercial objectives.

Job Outline

Ensure set quality standards are achieved for all customer interactions

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service

and other details such as check-in place and time.

Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries)، amendments، DBB، Dubai stopovers، hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.

Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Fulfil Emirates online/other queries and other complex activities such as medical cases and special services.

Deputise for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to other team members.

Act as the first point of contact for all queries from CSSAs regarding complex bookings، challenging customer interactions and other special services.

Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Qualification

Educated to at least GCSE or A Level standard or equivalent.

Experience in a contact centre or reservations office environment within the airline or travel industry.

Knowledge of contact centre and airline/travel industry procedures and methodology.

Knowledge of standard Fares and Ticketing، Skywards and relevant reservations systems.

You must have the right to live and work in Uganda.