Customer Sales & Service Agent - Japan

Job Purpose Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans

Key Responsibilities

• Ensure that all necessary ticket related documentation is filed، time tables updated، brochures، sale and promotional material is properly displayed on individual counters، providing various options to the customer which will assist in increasing sales.

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

• Support Travel Agents by assisting them in making bookings with special arrangements

• lingual calls، fluency in a required language will be advantageous.

Requirements & Qualifications

• Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail

• Knowledge/skills

• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Benefits & Conditions

• lingual calls، fluency in a required language will be advantageous. You must have the right to live and work in Japan. Salary & benefits Competitive Salary

• Salary & benefits

• Competitive Salary

Work as part of a team to achieve individual، station and network Commercial objectives.

Job Outline: Ensure the highest standard of customer service is provided to Emirates customers، provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building، actively seeking out sales opportunities and promoting all Emirates related products

Ensure set service quality levels are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service

Highlight to customers the relevant

covering their journey such as passport، visa & health

and other details such as check-in place and time

Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership، DBB، Dubai stopovers، hotel bookings and upgraded fares

Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained

Retail Office only

Advise and guide Travel Agents on quoting special fares and completing ticketing formalities

Fulfil Emirates online queries and other complex activities such as medical cases and special services

Qualification Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism

Other languages besides English: As some Contact Centres deal with multi

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans

Job Outline

Ensure the highest standard of customer service is provided to Emirates customers، provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building، actively seeking out sales opportunities and promoting all Emirates related products

Ensure set service quality levels are achieved for all customer interactions

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service

and other details such as check-in place and time.

Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership، DBB، Dubai stopovers، hotel bookings and upgraded fares.

Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Qualification

Educated to at least GCSE or O Level standard or equivalent.

2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Other languages besides English

As some Contact Centres deal with multi

You must have the right to live and work in Japan.