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مطلوب Agent Back Office – Service Réclamations

المجال / القطاع: Transport / Achat / LogistiqueKey ResponsibilitiesMissions: Réceptionner les appels entrantsالدور الوظيفي: Logistique/Métiers du TransportA discuterالراتب: A discuterProfil recherché: Résidant …

Location: Morocco
Posted: 2026-09-24

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المجال / القطاع: Transport / Achat / Logistique

Key Responsibilities

Missions: Réceptionner les appels entrants

الدور الوظيفي: Logistique/Métiers du Transport

A discuter

الراتب: A discuter

Profil recherché: Résidant à Casablanca، de préférence à proximité de Hay Mohammadi

Disponible immédiatement

Expérience obligatoire en centre d’appel ou dans une société de livraison/messagerie

Expérience en réception d’appels et traitement des réclamations

Bonne maîtrise des outils informatiques et du système interne

Bonne communication، écoute et sens du service client

Organisé، rigoureux et réactif

Traiter les réclamations sur le système interne

Vérifier les informations relatives aux colis et aux livraisons

Assurer le suivi des réclamations jusqu’à leur résolution

Mettre à jour les informations sur le système

Coordonner avec les équipes concernées.

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