مطلوب Senior Ticket Desk Agent - DUS

Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

• Complete daily ticket sales returns and assist with banking duties as requested

• Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty

• Complete daily ticket sales returns and assist with banking duties as requested.

• Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.

Requirements & Qualifications

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce

• Qualification You’ll Stand Out If You Have: Excellent customer service and communication skills

• Good problem-solving skills and the ability to respond positively to changing business needs

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

• Excellent customer service and communication skills.

• Good problem-solving skills and the ability to respond positively to changing business needs.

Benefits & Conditions

• Fluent in written and spoken English and German Salary & benefits Competitive 13th Month Payment Meal Allowance Vacation Allowance Laundry Allowance Airport Allowance Annual Leave Entitlement Supplementary Pension Contribution Additional Information "Concessional Travel (non-contractual benefit)

• Salary & benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition and excellence

Emirates، one of the world’s most awarded international airlines، operates across six continents and serves over 140 destinations through its hub in Dubai

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue

Issue tickets، EMD/EBT make/amend reservations as and when necessary

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times

Assume

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable

Strong attention to detail and accuracy when handling reservations and ticketing

Ability to work effectively in a fast-paced operational environment

In order to be considered for this role، the essential things we need from you are: Experience using automated ticketing systems

Experience within the aviation، travel، tourism، or hospitality industries

Commitment to delivering exceptional customer service

Ability to work with people from diverse cultural backgrounds Good working knowledge of a major Computer Reservation System (CRS/GDS)

Knowledge of airline fares، ticketing procedures، and reservation processes

Job Purpose

At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system

Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers

Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers.

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable.

Qualification

You’ll Stand Out If You Have

Strong attention to detail and accuracy when handling reservations and ticketing.

Ability to work effectively in a fast-paced operational environment.

In order to be considered for this role، the essential things we need from you are

Experience using automated ticketing systems.

Experience within the aviation، travel، tourism، or hospitality industries.

Commitment to delivering exceptional customer service.

Ability to work with people from diverse cultural backgrounds

Good working knowledge of a major Computer Reservation System (CRS/GDS).

Knowledge of airline fares، ticketing procedures، and reservation processes.

Fluent in written and spoken English and German

Competitive

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Airport Allowance

Annual Leave Entitlement

Supplementary Pension Contribution

Additional Information

Concessional Travel (non-contractual benefit)