مطلوب Digital Product Specialist

Job Purpose Our Corporate Communications، Marketing and Brand team is responsible for conveying the essence of Emirates Group

Requirements & Qualifications

• This includes: Ownership of all product related documentation and briefing/hand off documentation including، product requirements، design brief and test criteria

• This should include: Ownership of all product related documentation and briefing/hand off documentation including، product requirements، design، brief and test criteria

• Data-driven design skills، knowledge، production value and attention to detail

• Excellent written and verbal communication skills

• Ownership of all product related documentation and briefing/hand off documentation including، product requirements، design brief and test criteria.

• Ownership of all product related documentation and briefing/hand off documentation including، product requirements، design، brief and test criteria.

• Data-driven design skills، knowledge، production value and attention to detail.

• Excellent written and verbal communication skills.

Benefits & Conditions

• At Emirates، we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity، apply today and join our team ! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

Our team is pivotal in representing the attitudes، beliefs، and goals of our organization across the globe، both internally and with customers alike! The Digital Product Specialist will manage and implement assigned key initiatives within the Emirates digital product strategy، ensuring alignment with the business objectives of client stakeholders and wider CCMB strategy

Responsible for implementing the agreed backlog of features for Emirates Group brands web، mobile and app properties

Develop and utilise subject matter expertise، whilst putting the customer first and ensuring best in class brand user experience، interaction design and content development

Act as champion for the broader Digital strategy and ensure all assets adhere to Emirates Brand guidelines

Ensure projects are delivered to scope، quality and timelines

In this role you will: Collaborate with wider Digital team، IT، and business stakeholders to increase the value of existing، established products through product optimisation

Identify areas of where technical capabilities are not fully leveraged and drive product enhancements

Responsibility for User ance Testing of product enhancements to ensure customer experience quality and consistency standards have been met Working with Customer Strategy & Retention to ensure any UX enhancements support the communication strategy and customer journey vision

Assist in creation & execution of Digital Experience roadmap set by the Digital Product Owner(s)

Work in collaboration with Digital Analytics، Digital Research and Design teams to: Understand what the customer expectations are from our digital experience

Understand digital channel analytics to drive understanding of user behaviour that will support timely and informed product decision making

Support the Product Owners in the gathering/interpretation of customer data & insights from research outputs

Develop hypothesis that can be validated through appropriate quantitative and qualitative tests to ensure we can create customer-focused digital experiences that are intuitive، engaging، and personalised

Work with the Digital Product owners to document scope and

for all new products/capabilities

Identification and documentation of Minimum Viable Product (MVP) and additional phases that will deliver improved customer experience/increased revenue in the shortest time

Responsible for User ance Testing of new product features and capabilities to ensure customer experience quality and consistency with Emirates Group standards

Liaising with IT and CCMB department on the planning and delivery of product launches to global audiences ensuring agreed sign off and roll out procedures are met

Provide recommendations to Group & Central Portfolios MMC/MCMs against briefs and business unit

to support the effective fulfilment of digital marketing campaigns

Remain up to date on changes and trends in digital user experience and product management

Use this to identify opportunities and share these with the wider team (UX team and MMC team)

Ensure that all content on the sites within the assigned portfolio is maintained and updated when required

This will include producing content briefs for the Digital Production team to work from and in some instances updating content directly in Umbraco when required

Work with analytics and insight team to interpret data، analyse results using statistical techniques to identify trends and analysis relating to key digital products

Qualification In order to be successful in this role، you must meet the below

5+ years experience in Marketing & Media Communications or relevant

Degree or Honours (12+3 or equivalent) in Marketing/Media Communications or similar

Experience in Product Technology

An ongoing desire to learn and excel in a highly collaborative، multi-faceted department

Strong understanding of web، mobile and app technologies Skilled and experienced in the use of product & software development tools (Jira، Confluence، Figma/Sketch and other product planning/management tools)

Proficient with user experience/interface design patterns process and standard UCD methodologies

Co--ordinate usability testing and research to define and refine existing and/or new interfaces

Skilled and experienced in common software project management and development practices

A good understanding of web standards and accessibility standards

Basic knowledge of HTML، CSS، JavaScript/JQuery، (iOS)، (Android) a plus

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

Our Corporate Communications، Marketing and Brand team is responsible for conveying the essence of Emirates Group

Our team is pivotal in representing the attitudes، beliefs، and goals of our organization across the globe، both internally and with customers alike!

The Digital Product Specialist will manage and implement assigned key initiatives within the Emirates digital product strategy، ensuring alignment with the business objectives of client stakeholders and wider CCMB strategy

Ensure projects are delivered to scope، quality and timelines.

In this role you will

Collaborate with wider Digital team، IT، and business stakeholders to increase the value of existing، established products through product optimisation

Responsibility for User ance Testing of product enhancements to ensure customer experience quality and consistency standards have been met Working with Customer Strategy & Retention to ensure any UX enhancements support the communication strategy and customer journey vision.

This includes

Responsibility for User ance Testing of product enhancements to ensure customer experience quality and consistency standards have been met

Working with Customer Strategy & Retention to ensure any UX enhancements support the communication strategy and customer journey vision.

Develop hypothesis that can be validated through appropriate quantitative and qualitative tests to ensure we can create customer-focused digital experiences that are intuitive، engaging، and personalised.

Assist in creation & execution of Digital Experience roadmap set by the Digital Product Owner(s). Work in collaboration with Digital Analytics، Digital Research and Design teams to

Understand what the customer expectations are from our digital experience.

Understand digital channel analytics to drive understanding of user behaviour that will support timely and informed product decision making.

Support the Product Owners in the gathering/interpretation of customer data & insights from research outputs.

Work with analytics and insight team to interpret data، analyse results using statistical techniques to identify trends and analysis relating to key digital products.

for all new products/capabilities. This should include

Identification and documentation of Minimum Viable Product (MVP) and additional phases that will deliver improved customer experience/increased revenue in the shortest time.

Responsible for User ance Testing of new product features and capabilities to ensure customer experience quality and consistency with Emirates Group standards.

Liaising with IT and CCMB department on the planning and delivery of product launches to global audiences ensuring agreed sign off and roll out procedures are met.

to support the effective fulfilment of digital marketing campaigns.

Use this to identify opportunities and share these with the wider team (UX team and MMC team).

This will include producing content briefs for the Digital Production team to work from and in some instances updating content directly in Umbraco when required.

Qualification

In order to be successful in this role، you must meet the below

5+ years experience in Marketing & Media Communications or relevant.

Degree or Honours (12+3 or equivalent) in Marketing/Media Communications or similar.

Experience in Product Technology.

An ongoing desire to learn and excel in a highly collaborative، multi-faceted department.

Strong understanding of web، mobile and app technologies

Skilled and experienced in the use of product & software development tools (Jira، Confluence، Figma/Sketch and other product planning/management tools).

Proficient with user experience/interface design patterns process and standard UCD methodologies.

Co--ordinate usability testing and research to define and refine existing and/or new interfaces.

Skilled and experienced in common software project management and development practices.

A good understanding of web standards and accessibility standards.

Basic knowledge of HTML، CSS، JavaScript/JQuery، (iOS)، (Android) a plus.

At Emirates، we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity، apply today and join our team !