مطلوب Customer Sales & Service Consultant – Mumbai
Job Purpose Provide exceptional service to Emirates customers by promoting and selling Emirates products and services، with a strong focus on enhancing the customer experience while driving sustainable revenue …
- Location
- Emirates
- Posted
- 2026-09-27
Job details
Read full details
Job Purpose Provide exceptional service to Emirates customers by promoting and selling Emirates products and services، with a strong focus on enhancing the customer experience while driving sustainable revenue growth
Key Responsibilities
- Knowledge of back office/contact centre and airline industry procedures and methodology.
- Knowledge of Skywards، CRIS، iLoyal and ResConnect reservations systems.
- Ability to work in a busy environment.
- Proficient in using Windows applications، including Microsoft Word and Excel. Qualification
- Proficient in using Windows applications، including Microsoft Word and Excel.
Requirements & Qualifications
- Must have the right to work and live in India Knowledge/Skills
- Excellent communication skills in written، verbal and interpersonal with strong customer service.
- Knowledge/Skills
Benefits & Conditions
- & Experience: 12 Years schooling or equivalent Experience: Customer Service. Contact Centres 2+ Years Position will be based in Mumbai، India Salary & benefits Competitive salary
- Salary & benefits
- Competitive salary
Job Outline: Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services
Actively drive revenue growth by upselling، cross-selling، and presenting customers with a range of products and services aligned with their needs and value expectations
Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels
Ensure full compliance with applicable policies، procedures and regulatory
while meeting customer expectations
Maintain up-to-date knowledge of Emirates products، services، systems and proactively identify opportunities for system or process enhancements
Proactively share ideas and recommendations to enhance service quality، operational efficiency، revenue performance and overall customer experience
Job Purpose
Provide exceptional service to Emirates customers by promoting and selling Emirates products and services، with a strong focus on enhancing the customer experience while driving sustainable revenue growth.
Job Outline
Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
Actively drive revenue growth by upselling، cross-selling، and presenting customers with a range of products and services aligned with their needs and value expectations.
Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
while meeting customer expectations.
Maintain up-to-date knowledge of Emirates products، services، systems and proactively identify opportunities for system or process enhancements.
Proactively share ideas and recommendations to enhance service quality، operational efficiency، revenue performance and overall customer experience.
Must have the right to work and live in India
Qualification
& Experience
12 Years schooling or equivalent
Experience
Customer Service. Contact Centres 2+ Years
Position will be based in Mumbai، India
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