مطلوب Manager In-Flight Connectivity

Job Purpose The Engineering Projects section specialises in evaluating، specifying and negotiating new and used aircraft acquisitions

Requirements & Qualifications

• Our team ensures that all regulatory requirements، safety standards، functionality، and maintainability are met for each aircraft's entry into service

• Excellent written and verbal communication skills، with the ability to influence stakeholders effectively

• Our team ensures that all regulatory requirements، safety standards، functionality، and maintainability are met for each aircraft's entry into service.

• Excellent written and verbal communication skills، with the ability to influence stakeholders effectively.

Benefits & Conditions

• Salary & benefits Join us in a management role and enjoy an attractive tax-free salary

• On top of our generous travel benefits، including discounted flights and hotel stays around the world، this managerial role also has an excellent leave and healthcare package

• That’s on top of transport benefits، life insurance and more

• Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary.

We oversee the entire process from initial evaluation and assembly inspection to final delivery and ance

We develop detailed specifications for new aircraft system installations، including In-Flight Entertainment and Connectivity Services (IFE) and Cabin Interiors

As the Manager In-Flight Connectivity، you will be responsible for shaping and delivering the EK connectivity strategy، ensuring seamless customer experiences through advanced technology and reliable connectivity solutions

You will manage the connectivity programs، supplier relationships، and customer-facing initiatives while ensuring technical and commercial success

In this role، you will: Develop and implement the Emirates connectivity product strategy، roadmap، and service offerings، ensuring market leadership

Define and secure the end-to-end customer value proposition for connectivity، including business models and monetisation strategies

Ensure all developments and transformation plans comply with Telecommunications and Digital Regulatory Authority (TDRA) regulations and، where appropriate، are developed in consultation with the Authority

Identify and engage suppliers and service partners، supporting strategic make/buy/partner decisions

Manage connectivity programs from contract signature through deployment and in-service execution، ensuring end-user satisfaction and fulfilment of supplier and service provider contractual obligations

Engage with Procurement and Finance to oversee contracts، vendor negotiations، and cost optimisation

Manage relationships with connectivity vendors and technology providers، ensuring Service Level Agreements (SLAs) are met

Manage and drive suppliers، ensuring accountability and protecting the airline's best interests

Define and manage SLAs with connectivity service providers

Act as the central point of contact for escalations in case of issues

Drive initiatives aimed at improving customer satisfaction and influencing the connectivity supplier and service provider landscape

Collaborate with Engineering stakeholders and supplier management to ensure seamless system installations and maintenance strategies

Partner with Service Delivery to enhance passenger engagement with connectivity solutions

Collaborate with IT to manage cybersecurity، software upgrades، and digital user experience enhancements

Ensure robust financial planning and governance، including comprehensive Risk and Opportunity (R&O) management، diligent budget oversight، and ongoing financial monitoring

This involves regularly reviewing financial performance against forecasts، implementing corrective actions as needed، and fostering transparency to support informed decision-making and implementing solid governance

Manage and mentor a team of engineers، fostering a culture of collaboration، innovation، and technical excellence

Provide structured training، career development، and performance management to enhance team capabilities

Stay informed on the latest technical developments، fleet advancements، and emerging connectivity technologies

Explore opportunities to improve productivity for flight crew، maintenance personnel، and cabin crew through digital innovations

Lead initiatives integrating wireless technology، electronic communication protocols، and next-gen passenger connectivity solutions

Lead the incorporation of artificial intelligence (AI) and machine learning (ML) into connectivity frameworks، ensuring enhanced efficiency، automation، and predictive analytics in network management

Work ly with cross-functional teams to enhance AI literacy، ensuring that employees and stakeholders understand and effectively leverage AI-powered connectivity solutions

Qualification To be considered for this role، you must meet the below

Degree in a related field. 10+ years of experience in projects، including connectivity and technology management، with experience in a senior position within project execution or management

Project Management Professional (PMP) certification is preferred

Experience in operations management for connectivity and/or digital platforms/software

You will have an edge if you have: Deep understanding of the connectivity ecosystem، including emerging new players and solutions

Comprehensive understanding of the airline business and operations

Strong business acumen and customer-focused mindset، with demonstrated achievements in: Establishing new connectivity-related business models and customer value propositions

End-to-end management of connectivity programs

Demonstrated senior-level experience in establishing and leading high-performing teams in customer-facing roles

Strong expertise in system integration، vendor management، and commercial negotiations

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

The Engineering Projects section specialises in evaluating، specifying and negotiating new and used aircraft acquisitions

We oversee the entire process from initial evaluation and assembly inspection to final delivery and ance.

You will manage the connectivity programs، supplier relationships، and customer-facing initiatives while ensuring technical and commercial success.

In this role، you will

Develop and implement the Emirates connectivity product strategy، roadmap، and service offerings، ensuring market leadership

Ensure all developments and transformation plans comply with Telecommunications and Digital Regulatory Authority (TDRA) regulations and، where appropriate، are developed in consultation with the Authority.

Engage with Procurement and Finance to oversee contracts، vendor negotiations، and cost optimisation.

Drive initiatives aimed at improving customer satisfaction and influencing the connectivity supplier and service provider landscape.

Collaborate with IT to manage cybersecurity، software upgrades، and digital user experience enhancements.

This involves regularly reviewing financial performance against forecasts، implementing corrective actions as needed، and fostering transparency to support informed decision-making and implementing solid governance.

Provide structured training، career development، and performance management to enhance team capabilities.

Lead initiatives integrating wireless technology، electronic communication protocols، and next-gen passenger connectivity solutions.

Work ly with cross-functional teams to enhance AI literacy، ensuring that employees and stakeholders understand and effectively leverage AI-powered connectivity solutions.

Qualification

To be considered for this role، you must meet the below

Degree in a related field.

10+ years of experience in projects، including connectivity and technology management، with experience in a senior position within project execution or management.

Project Management Professional (PMP) certification is preferred.

Experience in operations management for connectivity and/or digital platforms/software.

You will have an edge if you have

Deep understanding of the connectivity ecosystem، including emerging new players and solutions.

Comprehensive understanding of the airline business and operations.

End-to-end management of connectivity programs.

Establishing new connectivity-related business models and customer value propositions.

Demonstrated senior-level experience in establishing and leading high-performing teams in customer-facing roles.

Strong expertise in system integration، vendor management، and commercial negotiations.