مطلوب مسؤول الدعم الفني RTGS (RTGS Technical Support Officer)

RTGS Technical Support Officer Stars Orbit Back to Jobs Yemen Aden

Key Responsibilities

• Yemen Posted: Aug 24، 2026 Deadline: Aug 30، 2026 Job Description Job Organization: UNDP Yemen، through Stars Orbit Consultants and Management Development (SOC)

Requirements & Qualifications

• Knowledge or practical exposure to user administration، access rights and profiles، authorization controls، segregation of duties، and audit-trail requirements

• Strong problem-solving and analytical skills، including the ability to interpret system messages، logs، alerts، and operational notifications

• Strong documentation skills and discipline in maintaining accurate incident records، support logs، checklists، statistics، and follow-up records

• Good communication and customer-support skills for clear guidance to users and participants and effective escalation to supervisors and technical counterparts

• Personal CV or P11، indicating all past positions held and their main underlying functions، their durations (month/year)، the qualifications، as well as the contact details (email and telephone number) of the Candidate، and at least three (3) the most recent professional references of previous supervisors

Benefits & Conditions

• Save & Share Login to Save Job Related Jobs Field Monitor (Third Party Monitoring Servies) CTG دوام كامل موظف مالي و إداري Confidential دوام كامل عدة وظائف YEMEN AID دوام كامل Information Systems Auditor Confidential دوام كامل رئيس قسم الاعتمادات المستندية بنك القطيبي دوام كامل

VA No

VA26/145 Position description، please click on the following link Academic

Bachelor’s degree in Computer Science، Information Technology، Information Systems، Computer/Systems Engineering، or a related field

Minimum years of relevant work experience Experienced candidates: Minimum three (3) years of relevant experience in banking IT systems support، payment-system support، production-system support، or banking/telecom service-desk environments involving incident logging، troubleshooting، and escalation

Fresh graduates: Candidates with a relevant degree may be considered where they achieved a cumulative score of 85 percent or higher (85% or equivalent GPA/grading system)، have strong English-language capability، and demonstrate high potential for disciplined technical support work، learning agility، analytical thinking، and attention to detail

Good understanding of IT support practices، system monitoring، service health، incident logging، troubleshooting، escalation، and support documentation

Knowledge or practical exposure to network connectivity، participant connectivity، interfaces، system logs، alerts، and basic performance monitoring

Basic cybersecurity awareness، including safe handling of credentials، permissions، sensitive information، and adherence to security procedures

Required Language(s) Fluency in Arabic and working proficiency in English sufficient to follow technical documentation، participate in trainings، communicate with vendors/project counterparts as needed، and prepare basic reports How to Apply: 1

References may also include peers. 2

The CV must be submitted online in PDF format through SOC's portal via the following link 3

If the candidate is currently employed by a government institution، he/she must be able to provide an unpaid leave of absence for the duration of the consultancy. 4

Only candidates who are short-listed will be contacted. 5

By submitting your application، you have read the Terms of Reference for this position and agree that any false، wrong، or incomplete information might lead to your disqualification in this recruitment process Apply on employer site This listing links to an external application

Yemen Board does not process applications on-site

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