مطلوب Senior Airport Services Agent - Singapore

Job Purpose To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company's commercial، safety and security policies، standards and procedures

Key Responsibilities

• Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers

• Complete daily ticket sales returns and assist with banking duties as required

• When required support duties in the Emirates lounge

• Complete daily ticket sales returns and assist with banking duties as required.

Requirements & Qualifications

• Knowledge/Skills: Knowledge of a Departure Control System and Computerized Reservation System

• Knowledge/Skills

Benefits & Conditions

• Must have the right to live and work in Singapore Salary & benefits Competitive salary.

• Salary & benefits

• Competitive salary.

Ensure all operational criteria are completed within specified time frames as per applicable procedures

To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company's commercial، safety and security policies، standards and procedures

Job Outline: Identify and meet the standard and special service

of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner

Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities، announcements، hand baggage removal، regular staff briefing and stationary/equipment availability before the flight

Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction

Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights

To liaise and monitor the Emirates Chauffeur drive company on arrival and departure

Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure

Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed

To monitor queues at check-in ensuring priority given to Premium customer card holders

To assist and deal with any excess baggage and visa issues that may arise

Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme

Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing

Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports

Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff، GHA and service providers are fully aware of this information

Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas

Offer full range of Emirates products and services to all customers to maximize ticketing revenue

Issue tickets، EMD، EBT، make and amend reservations as and when necessary

Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required

Carry out Credit Card verification

Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained

Qualification

& Experience: Minimum O level or equivalent

Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing

Experience: Given the specific

at outstations، a minimum of 3 years' airline industry experience is required

Knowledge of check-in procedures

Customer Service Delivery

Fluent in spoken and written English and local language

Proficiency in Microsoft Office applications

Job Purpose

Ensure all operational criteria are completed within specified time frames as per applicable procedures.

Job Outline

Identify and meet the standard and special service

of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.

Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.

Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.

Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.

Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.

Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme.

Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports.

Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.

Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained.

& Experience

Minimum O level or equivalent.

Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing.

Experience

Given the specific

at outstations، a minimum of 3 years' airline industry experience is required.

Knowledge of a Departure Control System and Computerized Reservation System.

Knowledge of check-in procedures.

Customer Service Delivery.

Fluent in spoken and written English and local language.

Proficiency in Microsoft Office applications.

Must have the right to live and work in Singapore