Job Purpose Manage and ensure a safe، efficient، cost effective and timely airport operation so that Emirates? image، reputation and passenger service levels are maintained and enhanced، as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures Ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain، and where required، to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions، denied boarding، etc.) Ensure that Service Level Agreements، OTPs and EKAS KPIS are achieved in line with the company standards

Key Responsibilities

• Perform all administrative duties in an accurate and timely manner، e.g

Requirements & Qualifications

• Fluent in spoken and written English and local language Ability/Skills: Must be able to work under pressure in an environment which requires a very high degree of initiative Other Information: The job holder is responsible for adhering to the relevant health and safety

• Ability/Skills

Benefits & Conditions

• and safe working practices applicable to their employment. Candidate should have the right to live and work in India Salary & benefits . As per company standards

• Salary & benefits

Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures، standards and instructions as laid down by Airport Services Procedures

Achieve the Ground Handling performance targets set by Airport Services such as flight punctuality، check-in standards and baggage service standards، so that EK remains competitive

This will be achieved through regular liaison with the management of Handling Agents and other service providers in order to identify problem areas and find solutions to them

Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft، passengers، cargo، baggage and all staff

Monitor all aspects of the operation in order to achieve and maintain able passenger service standards

Lead، guide and develop staff in order to ensure the maintenance of a disciplined، motivated work force، and adherence to passenger service and other operation standards

Monthly Reports، Performance Appraisals، Baggage Claim settlements، invoice verification، general correspondence، and complaint investigation and highlight areas of potential problems، reoccurring discrepancies، service failures and provide recommendations for continuous improvement

Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent

Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas، particularly Load Control where certification is required

Represent EK at appropriate official forums، i.e

AOC meetings، AOC sub-committees، and Working Group meetings، and liaise with government organisations، i.e

Customs، Immigration، Transport Authorities، and Police

Develop and maintain excellent relationships with internal/external departments، Airport authorities، GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates

Accountable for annual budgeting of revenue، expenses and capital expenditure

Within these parameters، provide a cost efficient service that best represents value for money

Create dynamic measurement and reporting systems، for purposes of providing periodic reports on the operations

Review overall performance of all areas in terms of costs، revenue، productivity، quality، safety and security

Regularly analyse results with a view to pro-actively attend to emerging issues

Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localised station ERP، training، exercising، and lobbying for change or awareness amongst the airport community or internal stakeholders.

& Experience: Graduate Qualified to an advanced level in Passenger Services، Ground Operations، Baggage Claims، Reservations & Ticketing، and Weight and Balance Given the specific

at outstations، experience is required in Airport Passenger handling/Operations، of which minimum of five years should be at a managerial level

Qualification Knowledge: Should be conversant with Flight Planning and the pertinent aspects of Meteorology Must be able to operate and/or be familiar with various computerised systems، e.g. for Reservations، Baggage Tracing، and various software packages used by the Company such as Word، Excel، etc

Job Purpose

Manage and ensure a safe، efficient، cost effective and timely airport operation so that Emirates? image، reputation and passenger service levels are maintained and enhanced، as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures Ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain، and where required، to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions، denied boarding، etc.) Ensure that Service Level Agreements، OTPs and EKAS KPIS are achieved in line with the company standards.

Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures، standards and instructions as laid down by Airport Services Procedures.

This will be achieved through regular liaison with the management of Handling Agents and other service providers in order to identify problem areas and find solutions to them.

Monitor all aspects of the operation in order to achieve and maintain able passenger service standards.

Lead، guide and develop staff in order to ensure the maintenance of a disciplined، motivated work force، and adherence to passenger service and other operation standards.

Monthly Reports، Performance Appraisals، Baggage Claim settlements، invoice verification، general correspondence، and complaint investigation and highlight areas of potential problems، reoccurring discrepancies، service failures and provide recommendations for continuous improvement.

Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent.

Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas، particularly Load Control where certification is required.

Customs، Immigration، Transport Authorities، and Police.

Develop and maintain excellent relationships with internal/external departments، Airport authorities، GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates.

Regularly analyse results with a view to pro-actively attend to emerging issues.

& Experience

Graduate

Qualified to an advanced level in Passenger Services، Ground Operations، Baggage Claims، Reservations & Ticketing، and Weight and Balance

Given the specific

at outstations، experience is required in Airport Passenger handling/Operations، of which minimum of five years should be at a managerial level.

Qualification

Knowledge

Should be conversant with Flight Planning and the pertinent aspects of Meteorology

Must be able to operate and/or be familiar with various computerised systems، e.g. for Reservations، Baggage Tracing، and various software packages used by the Company such as Word، Excel، etc.

Fluent in spoken and written English and local language

Must be able to work under pressure in an environment which requires a very high degree of initiative

Other Information

The job holder is responsible for adhering to the relevant health and safety

and safe working practices applicable to their employment.

Candidate should have the right to live and work in India

As per company standards