مطلوب Airport Services Officer - HAM

Job Purpose At Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

• Assisting the ASM in ERP (Emergency Response Planning) and other rele vant tasks Qualification Airline industry experience: 3+ years Airport operations experience: 5+ years Supervisory experience: 3+ years German language: Fluent English language: Fluent Ground Operations and Passenger Handling expertise Reservations، Ticketing، and DCS knowledge Right to live and work in Germany DGR، Weight & Balan ce، and Baggage Services knowledge Effectively manages daily airport operations and service delivery

• Assisting the ASM in ERP (Emergency Response Planning) and other rele vant tasks

Requirements & Qualifications

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce

• Undertaking various administrative duties as delegated by Airport Services Manager، including preparation of the monthly station report and attending various meetings to ensure Emirates interests/requirements are appropriately represented at such meetings

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Benefits & Conditions

• Salary & benefits 13th Month Payment Meal Allowance Vacation Allowance Laundry Allowance Transport Allowance Airport Allowance Non-Cash Elements Annual Leave Entitlement Life and Accident Insurance Supplementary Pension Contribution Additional Information "Concessional Travel (non-contractual benefit)

• Salary & benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition، and excellence

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ a ward-winning in-flight entertainment system Analysing anticipated operational problems such as overbookings، adverse weather conditions، delays، cancellation of flights، crew flight time limitations etc.، undertaking necessary remedial action to ensure disruptions are minimized and the passenger service levels are not impacted

Ensuring the Handling Agent، caterers and other service providers are fully briefed regarding Emirates’

for the day’s operation including any special handling، and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers

Controlling expenditure on damage baggage replacement and lost baggage claims and delegation of baggage claims processing to Supervisors/ASAs to ensure all of the baggage services aspects are processed effectively and in a timely manner

Assisting the Airport Services Manager in preparing the staff annual leave plan as necessary and ensuring staffing levels are optimised

Providing cover for the ASM in his/her absence

This requires 24/7 availability in case of emergency

Assisting the ASM in the Employee Performance Management process and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plans) as well as supporting، coaching and guiding staff members to ensure maintenance of passenger service and other standards، such as grooming

Managing and administering all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (in order to safeguard revenues، operational data and avoid discrepancies)

Undertaking projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures، thereby improving efficiency and quality of service delivered at the station

Ensures operational compliance and service standards are maintained at all times

Quickly assesses operational issues such as overbookings، adverse weather، flight disruptions، and crew limitations

Demonstrates sound judgement under pressure Builds strong relationships with handling agents، caterers، airport authorities، and service providers Conducts performance reviews and supports employee development

Job Purpose

At Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ a ward-winning in-flight entertainment system

Analysing anticipated operational problems such as overbookings، adverse weather conditions، delays، cancellation of flights، crew flight time limitations etc.، undertaking necessary remedial action to ensure disruptions are minimized and the passenger service levels are not impacted.

for the day’s operation including any special handling، and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers.

Controlling expenditure on damage baggage replacement and lost baggage claims and delegation of baggage claims processing to Supervisors/ASAs to ensure all of the baggage services aspects are processed effectively and in a timely manner.

Assisting the Airport Services Manager in preparing the staff annual leave plan as necessary and ensuring staffing levels are optimised.

This requires 24/7 availability in case of emergency.

Assisting the ASM in the Employee Performance Management process and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plans) as well as supporting، coaching and guiding staff members to ensure maintenance of passenger service and other standards، such as grooming.

Managing and administering all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (in order to safeguard revenues، operational data and avoid discrepancies).

Undertaking projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures، thereby improving efficiency and quality of service delivered at the station.

Qualification

Airline industry experience: 3+ years

Airport operations experience: 5+ years

Supervisory experience: 3+ years

German language: Fluent

English language: Fluent

Ground Operations and Passenger Handling expertise

Reservations، Ticketing، and DCS knowledge

Right to live and work in Germany

DGR، Weight & Balan ce، and Baggage Services knowledge

Effectively manages daily airport operations and service delivery.

Ensures operational compliance and service standards are maintained at all times.

Quickly assesses operational issues such as overbookings، adverse weather، flight disruptions، and crew limitations.

Demonstrates sound judgement under pressure

Builds strong relationships with handling agents، caterers، airport authorities، and service providers

Conducts performance reviews and supports employee development.

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Transport Allowance

Airport Allowance

Non-Cash Elements

Annual Leave Entitlement

Life and Accident Insurance

Supplementary Pension Contribution

Additional Information

Concessional Travel

(non-contractual benefit)