Tenancy Contract Support Officer

Job Purpose dnata is more than a global air and travel services provider

Key Responsibilities

• Implement day-to-day tasks as assigned and ensure compliance with established standards and procedures

• Implement day-to-day tasks as assigned and ensure compliance with established standards and procedures.

Requirements & Qualifications

• Good interpersonal skills with the ability to communicate and work effectively with internal and external customers at all levels

• Strong analytical and numerical skills

• Good interpersonal skills with the ability to communicate and work effectively with internal and external customers at all levels.

• Strong analytical and numerical skills.

Benefits & Conditions

• Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide.

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

As a Tenancy Contract Support Officer، you will support the management of all dnata Cargo contracts، including Terminal Handling Tariffs (both landside and airside)، sponsorship agreements، tenancy agreements، and deferred payment arrangements with principals and customers

This includes analysing competitive rates and service levels at neighbouring airports، recommending tariff and service changes، and، upon approval، updating the relevant tariffs and agreements within company systems

In this role you will: Comply with all relevant safety، quality، and environmental management policies، procedures، and controls to ensure a healthy and safe work environment

Manage new requests، renewals، and terminations of office and warehouse tenancies at dnata Freight Gates، while managing the needs and expectations of tenants within dnata Cargo Terminals

Liaise with internal departments، the Maintenance Coordinator، and subcontractors to ensure customer satisfaction

Contribute to the identification of opportunities for the continuous improvement of systems، processes، and practices، as well as cost reduction and productivity enhancement

Analyse existing tariffs and recommend new pricing packages (airside and landside) for cargo terminals، and prepare and control the distribution of tariff documents to relevant department heads in liaison with the Pricing & Contracts Controller

Utilise systems to ensure easy access to accurate and up-to-date tariff and contract information

Arrange and follow up on the automation of manual services، system updates، enhancements، fixes، development activities، and UAT

Liaise with the Finance، Revenue، and Operations departments to ensure appropriate procedures are followed and to address issues، queries، under-collections، and other matters requiring corrective actions or solutions

Support the preparation of budgets and respond to auditors' queries by providing appropriate information and reports

Prepare and support Standard Ground Handling Agreements، Lease Agreements، and Cargo Tariffs، as well as manage the related documentation and associated queries

Qualification To be considered for this role، you must meet the below

Hold a Bachelor's Degree

Have 4 to 6 years of experience in the airline industry، particularly in contract management and facilities management

Good standard of written and spoken English

Capable of working independently and adapting to changing trends and technologies within the airline and cargo industries

Demonstrate strong safety awareness and compliance with safety standards

You’ll have an edge if you have: Experience in administrative functions is desirable

Our services on the ground keep the world in the air

We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering

We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people

We want potential stars to help us deliver on the promises our customers make

Discover what it’s like to live and work in our fast-paced، cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: .

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

This includes analysing competitive rates and service levels at neighbouring airports، recommending tariff and service changes، and، upon approval، updating the relevant tariffs and agreements within company systems.

In this role you will

Comply with all relevant safety، quality، and environmental management policies، procedures، and controls to ensure a healthy and safe work environment.

Manage new requests، renewals، and terminations of office and warehouse tenancies at dnata Freight Gates، while managing the needs and expectations of tenants within dnata Cargo Terminals.

Liaise with internal departments، the Maintenance Coordinator، and subcontractors to ensure customer satisfaction.

Contribute to the identification of opportunities for the continuous improvement of systems، processes، and practices، as well as cost reduction and productivity enhancement.

Analyse existing tariffs and recommend new pricing packages (airside and landside) for cargo terminals، and prepare and control the distribution of tariff documents to relevant department heads in liaison with the Pricing & Contracts Controller.

Arrange and follow up on the automation of manual services، system updates، enhancements، fixes، development activities، and UAT.

Liaise with the Finance، Revenue، and Operations departments to ensure appropriate procedures are followed and to address issues، queries، under-collections، and other matters requiring corrective actions or solutions.

Support the preparation of budgets and respond to auditors' queries by providing appropriate information and reports.

Prepare and support Standard Ground Handling Agreements، Lease Agreements، and Cargo Tariffs، as well as manage the related documentation and associated queries.

Qualification

To be considered for this role، you must meet the below

Hold a Bachelor's Degree.

Have 4 to 6 years of experience in the airline industry، particularly in contract management and facilities management.

Good standard of written and spoken English.

Capable of working independently and adapting to changing trends and technologies within the airline and cargo industries.

Demonstrate strong safety awareness and compliance with safety standards.

You’ll have an edge if you have

Experience in administrative functions is desirable.

We want potential stars to help us deliver on the promises our customers make.