Support Service Team Leader

Home Post Jobs Help View CV Danish Refugee Council Support Service Team Leader Vacancy No Section/Unit: Support Service Grade Level: G، Management Supervisor: Area Manager No. of Post: 1 Duty Station: Gedaref Duration: 12 Months Closing Date: 08 Nov 2026 Background: The Danish Refugee Council (DRC)، one of the world�s leading NGOs، with a focus on responding to displacement، have been registered in Sudan since 2004، delivering life-saving programming in protection، emergency response، shelter، food security and livelihoods، disaster risk reduction، camp management، and humanitarian mine action

Key Responsibilities

• The role contributes to the development of area strategies، which are translated into action plans and day-to-day tasks

• Duties and

• Taking the lead: You take ownership of tasks and are open to innovation

• FRAUD ALERT* It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers، purporting to be from DRC in Sudan

Requirements & Qualifications

• Minimum Qualification، Skills and Experience Required: SKILLS AND EXPERIENCES Minimum 5 years of relevant work experience and 2 years at a management level Sound knowledge of cost planning، budgeting، and financial reporting Experience in management of HR and administrative teams Good knowledge of procurement procedures of INGOs Experience of working on donor-funded projects Full professional proficiency in English and Arabic EDUCATIONAL

• Computer skills (including MS Office package) LANGUAGES Fluent in both written and speaking English & Arabic ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES Striving for excellence: You focus on achieving results while maintaining efficient processes

Benefits & Conditions

• Contract Length : 12 Months Band : M.G.1 Salary Range Starting from (p.m.): USD 2، 015

• Duty station: Gedaref Start date: As soon as possible Closing Date for Application : 8/11/2026 Salary and conditions will be in accordance with Danish Refugee Council�s Terms of Employment for national employees

• For questions regarding the vacancy، please contact WHAT WE OFFER Two Bonuses (during two Eid festivals) Medical Insurance Allowance End of Service Benefits Excellent Working Environment and Opportunity for Growth Various Learning and Development Platforms APPLICATION PROCESS Applications must be submitted through the mentioned link on the page by clicking on Apply Button

DRC has implemented projects in Central Darfur، South Kordofan، Gedaref، Port Sudan، and White Nile

Sudan hosts one of the largest displaced populations in Africa، with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan، Ethiopia، Eritrea، Central African Republic، Chad، Yemen and Syria

Against a background of political crisis، Sudan faces economic and social turmoil، with sharp increases in food and energy costs، further exacerbated by disease outbreaks and ongoing conflict

POSITION PROFILE The purpose of the Support Services Team Leader is to coordinate the support functions at Area Office.

encompass all support activities for the DRC Gedaref office

This role has an area focus and ensures compliance with DRC procedures and guidelines within the area office

The role provides support and/or technical guidance to all operations in the area of responsibility

Overall purpose of the role: Line management of support staff such as Finance، HR & Admin and Supply Chain & Logistics Member of the Area Management Team Compliance with and adherence to DRC policies، guidance، and operations handbooks and donor/auditor

Provide operational support to the Area Plan of Action، and coordinate and align operational support with program plans at Area level Responsible for ensuring quality support to project implementation Facilitate، Area Support Budget، including support cost، under the supervision of the AM

Ensure effective budgetary control and adherence to DRC and donor policies and procedures Responsible for developing regular reports at the area level to Country Office and AM Responsible for implementation of technical SOPs، guidelines and tools in Area (HR، Logistic/ICT and Finance) Facilitate trainings for programme staff on finance، logistics and HR procedures Responsible for technical capacity building of support staff (HR، Logistic/ICT and Finance) Ensure coordination and maintain excellent working relationships with local authorities and relevant stakeholders

Support in ensuring safety and security of DRC staff، premises and assets in the operational areas

These

shall be adapted to the particularities of the job location and context، phase of operation، strategic focus and type of programme intervention

This section shall be revised whenever the context changes significantly

Advise and support Project Managers and Support Staff in the implementation of support-related SOPs

Ensure strong coordination with County Office support departments and act as the focal point for coordination of support departments between the Country Office and the Area Office

Contribute to strengthen the area-level implementation through the dissemination and monitoring of relevant SOPs and procedures

Oversee implementation of identified risk mitigation measures، including compliance spot checks in line with anti�corruption risk mapping Under the country office and AM�s guidance، ensure compliance with the Securing Supporting Documentation (SSD) SOP as well as the existing Country Office Data Management System

Responsible for support resource allocation on the area level in line with the Master Budget and available project budgets

Ensure that thorough and effective budgetary control is in place، and ensure accountability and donor compliance in all financial documentation In line with guidelines and under supervision of AM، coordinate and align operational support with program plans at Area level، ensuring procurement plans، HR plans and spending plans for each project are in place

Oversee HR procedures based on the global people policy، including recruitment، development، performance، contracts، well-being and people planning

Ensure that support services are fit for purpose to meet program needs

Be the focal point for the compliance self-check and internal audits

Bachelor�s degree in supply chain، Logistics، Procurement، Finance، Accounting، HR، Business Administration or other ly related fields

Collaborating : You engage with relevant stakeholders and encourage constructive feedback

Communicating: You are clear، concise، and respectful in your communication

Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct

Type of contract : National Regular Contract

All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English

Mentioning three referees' details of your present supervisor and HR along with past employment supervisor with CV

Note : Applications sent by email will not be considered

In addition، DRC doesn�t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless

If you have questions، you can visit our FAQ page

For further information about the Danish Refugee Council، please consult our website: Gender Equality : DRC is committed to achieving gender parity in staffing at all levels

In light of this، female candidates are particularly encouraged to apply to bridge the gender gap

Equal Opportunities : DRC is an equal-opportunity employer

We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees

We do not discriminate on the basis of age، sex، disability status، religion، ethnic origin، color، race، marital status، or other protected characteristics.

These offers reportedly concern fraudulent employment opportunities to applicants asking for money

DRC would like to stipulate that the organization never charges or s any money from job seekers during the recruitment process

DRC recommends that you do not respond to unsolicited offers of employment

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